Telehealth ConsultationsAccess GP care from home with secure online consultations and virtual appointments.
Rotem Medical Family Practice offers online GP consultations, providing convenient and flexible access to care when you can’t attend in person. Whether you’re managing a repeat script, discussing test results or feeling unwell at home, Telehealth allows you to speak with your doctor securely and privately.
All Telehealth appointments are conducted by one of our GPs, with the same level of care and confidentiality you’d receive in the clinic.
What Can Be Managed by Telehealth?
Telehealth is ideal for straightforward matters that do not require a physical examination.
These include:
- Repeat prescriptions and referrals
- Review of blood test or imaging results
- Mental health care discussions
- Follow-up consultations
- Advice for mild cold or flu symptoms
- Chronic condition reviews or check-ups
- Medical certificates (if clinically appropriate)
When an In-Person Visit May Be Needed
Some health issues require a physical examination, procedure or further testing that cannot be completed via Telehealth. If this is the case, your GP will advise you during your call and help arrange a follow-up visit at the clinic.
Examples may include:
- New or worsening symptoms needing examination
- Skin checks or physical injuries
- Immunisations or procedures
- Care plan initiation or assessments that require measurements
How It Works
Telehealth appointments are conducted via phone or video, depending on your preference and the nature of the consultation.
Once booked, our reception team will confirm the time and method. Please ensure you’re in a quiet, private space and available to answer at the scheduled time. Standard appointment times apply.
Billing and Eligibility
Telehealth consultations are billed privately or bulk billed in line with current Medicare guidelines. Eligibility may depend on whether you’ve had a face-to-face appointment at the clinic within the last 12 months, as per Medicare requirements.
We will confirm any out-of-pocket costs or rebate eligibility at the time of booking.
Book a Telehealth Appointment
To book an online GP consultation, simply contact our reception team or book online.
We’ll confirm your eligibility, consultation type and whether phone or video is most suitable.
Frequently Asked Questions
Not at all. Many of our patients come in for check-ups, screenings, or to ask general questions about their health. Preventive care is a key part of what we offer.
Depending on your age and health history, your GP may check your blood pressure, weight, heart health, mental health and order routine blood tests. It is an opportunity to identify early warning signs and discuss any concerns.
We offer ongoing chronic disease management plans. These may include regular check-ins, referrals to allied health providers, and Medicare-supported care plans.
Yes. All your health information is stored securely in accordance with Australian privacy laws and is only accessible by authorised healthcare staff involved in your care.
Medical certificates can be provided after a consultation, where appropriate. Please book a standard appointment to discuss your symptoms with your GP.
Yes. If you need a referral, your GP can provide one after assessing your condition and discussing options. We can also help coordinate care and follow-up.