Frequently Asked Questions

New patients may be eligible for Telehealth depending on the reason for the consultation and current Medicare rules. Please call our team to discuss your situation.

Yes. All Telehealth consultations are conducted using secure systems. Your privacy and medical information are protected in line with Australian privacy laws.

If your GP determines that an in-person review is required, they will arrange a follow-up visit at the clinic. This ensures safe and thorough care.

Medicare rebates are available for eligible patients. If you have not had a face-to-face appointment at our clinic in the last 12 months, a private fee may apply. Our team will confirm this when you book.

Yes. Your GP can issue repeat prescriptions and referrals during a secure online consultation, if clinically appropriate. These can be sent directly to your pharmacy or specialist.