These Terms & Conditions govern your use of the services provided by Rotem Medical Family Practice (“the Practice”, “we”, “our”, “us”). By accessing our services, attending the Practice, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
Rotem Medical Family Practice is a private billing clinic. This allows us to provide high-quality, personalised care with the time you deserve. Practice fees are set to cover the hugely increasing running costs of maintaining a high-quality service and based on AMA recommended fees.
A minimum of 4-hour notice is appreciated for any cancellations. If there are exceptional circumstances, please contact us as soon as possible. If there’s a failure to notify and failure to attend the appointment, a $50 non-refundable fee will be charged, and no further appointments will be offered until this fee is settled. Repeated non-attendance may result in restricted booking privileges.
Repeat prescriptions, referrals, and medical certificates generally require a consultation. Please note that medical certificates and referrals cannot be backdated. Short telehealth consultations for repeat prescriptions may be provided at the doctor’s discretion.
Our practice utilises an automated, electronic reminder and recall system. All patients are encouraged to opt into electronic communications for the practice to send these reminders and recalls to you.
Electronic communication also allows you to receive e-prescriptions, emailed referrals, appointment reminders, etc.
Recalls are requests for you to return to see your doctor regarding clinically significant results, such as abnormal pathology/radiology findings, or to discuss a recent specialist visit, etc. It is important that you attend this to ensure you are kept informed of your healthcare needs.
Rotem Medical Family Practice is committed to providing clear, timely, and clinically appropriate communication to support safe and effective patient care. By engaging with the practice, you consent to being contacted through the communication methods outlined below.
We may contact you via phone, SMS, or email for matters relating to appointments, recalls, reminders, invoices, test results, and general administrative or clinical information. It is your responsibility to ensure that your contact details are accurate and up to date. While we take all reasonable steps to protect your privacy, electronic communication such as SMS and email may carry inherent security risks, and patients accept these risks when choosing to communicate electronically with the practice.
Non-urgent enquiries may be sent via email; however, clinical questions or concerns require a booked appointment and will not be addressed via email or SMS. We do not provide clinical advice, diagnoses, treatment recommendations, or emergency guidance through electronic communication. If you require urgent medical attention, you must call 000 or present to your nearest emergency department.
Test results are not routinely provided over the phone or via electronic communication unless previously arranged or clinically appropriate. Patients are responsible for attending follow-up appointments to review their results and ongoing management. Appointment reminders may be sent by SMS as a courtesy, but attendance remains the responsibility of the patient.
If your doctor needs to contact you regarding important clinical matters, they may do so using the phone number or email address you have provided. In circumstances where we are unable to reach you and the matter is clinically significant, we may leave a voicemail or SMS requesting that you contact the practice. By providing your contact details to us, you consent to this method of communication.
All communication between patients and the practice must remain respectful. Abusive, aggressive, or inappropriate communication will not be tolerated and may result in refusal of service or removal from the practice.
Rotem Medical Family Practice offers telehealth consultations in accordance with Medicare requirements and clinical appropriateness. By booking a telehealth consultation, you acknowledge and agree to the following:
Telehealth is appropriate only for certain clinical matters and is subject to the treating doctor’s discretion. Some conditions cannot be assessed or managed safely via telehealth and may require an in-person consultation. It is your responsibility to ensure that you are located in Australia at the time of the consultation, as Medicare rebates cannot be processed for patients outside Australia.
You must provide accurate identification details and ensure you are in a private, safe environment free from distractions. The doctor may terminate the consultation if it is unsafe, inappropriate, or if communication quality prevents proper assessment.
Telehealth consultations attract the same fees as in-person consultations unless otherwise specified. Medicare rebates may only be claimed if eligibility requirements are met, including having had a face-to- face consultation at the practice within the required timeframe.
Clinical advice provided during telehealth is based on the information you provide. You acknowledge that limitations inherent to telehealth may affect clinical assessment and that the practice is not liable for issues arising from incomplete or inaccurate information provided during a telehealth session.
Rotem Medical Family Practice maintains a safe and respectful environment. Abusive, aggressive, or inappropriate behaviour towards staff or other patients will not be tolerated and may result in refusal of service or termination of the patient–practice relationship.
By attending an appointment, you provide consent for your doctor to conduct assessment, examination, management, and treatment as appropriate. You may withdraw consent at any time. Your doctor will discuss the risks, benefits, and alternatives of any proposed treatment or procedure.
We manage personal and health information in accordance with the Australian Privacy Principles (APPs) and relevant healthcare legislation. Your information may be used to provide clinical care, manage appointments, process billing, coordinate care with other providers, and fulfil legal or regulatory obligations. Our Privacy Policy, available separately, forms part of these Terms.
Rotem Medical Family Practice may use secure, medical-grade artificial intelligence tools for clinical documentation. These tools assist in generating consultation notes, which are always reviewed, edited, and approved by your treating doctor. No AI system makes clinical decisions or provides medical advice. Only information relevant to your care is processed, and all data is managed in accordance with privacy, confidentiality, and information security obligations. You may opt out of AI-assisted scribing at any time by advising your doctor or reception team.
By accessing our website, you agree to use it only for lawful purposes. All content, including text, images, logos, and branding, is the property of Rotem Medical Family Practice and may not be reproduced without permission. Website content is for general information only and is not a substitute for personalised medical advice. We are not responsible for external websites linked from our site.
Services and information provided by Rotem Medical Family Practice are intended to support, not replace, the relationship between a patient and their healthcare provider. To the fullest extent permitted by law, the practice disclaims liability arising from misuse of our website, failure to follow medical advice, or circumstances beyond our control.
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from the use of our services are subject to the exclusive jurisdiction of the courts of New South Wales.
Rotem Medical Family Practice encourages patient feedback as part of our commitment to quality improvement. Feedback may be submitted via our online form or using feedback cards available at reception. All feedback is reviewed confidentially. Concerns should be raised with our reception team or practice manager in the first instance. If a matter cannot be resolved, patients may contact the Health Care Complaints Commission (HCCC) for further review.
For questions regarding these Terms and Conditions, please contact us using the details listed on our website.
