Appointments

Rotem Medical Family Practice is an appointment-based practice to ensure every patient receives the time and attention they need.

Online bookings: Appointment can be made at anytime through our secure AutoMed booking system, accessible via our website or mobile app.
Phone bookings: If you prefer, our reception team can assist you with bookings during business hours.
Walk-ins: We encourage patients to book ahead, as we do not routinely accept walk-in consultations. Urgent cases will be triaged and accommodated where possible.
Appointment length: Standard appointments are usually 15 minutes. If you require a longer consultation (e.g. multiple issues, care plans, procedures, or medicals), please let us know at the time of booking or select long appointment.

Please arrive a few minutes early for your appointment, especially if you are a new patient or need to update your details.

Results, Reminder, and Recall System

For most results, we ask that you book a follow-up appointment with your doctor.
If results are urgent or require immediate attention, we will contact you directly.
Test results are not given over the telephone by our Reception for privacy reasons and will be directed to make an appointment with a doctor.

Our practice utilises an automated, electronic reminder and recall system. All patients are encouraged to opt into electronic communications for the practice to send these reminders and recalls to you. Electronic communication also allows you to receive e-prescriptions, emailed referrals, appointment reminders, etc.

Recalls are requests for you to return to see your doctor regarding clinically significant results, such as abnormal pathology/radiology findings, or to discuss a recent specialist visit, etc. It is important that you attend this to ensure you are kept informed of your healthcare needs.

After-Hours & Emergencies

If you require medical care outside of our opening hours:

Call 000 in an emergency.
For urgent after-hours care, call the National Home Doctor Service on 13 74 25 or the Healthdirect GP Helpline on 1800 022 222.

Clinic Policies

Privacy: Your personal health information is strictly confidential and managed in line with Australian privacy laws which can be found here.

You can also read about our Privacy Policy -here.

Respect: We maintain a zero-tolerance policy for abusive or aggressive behaviour towards our staff or patients.
Infection control: We follow strict hygiene and safety measures to protect all patients and staff.

Accessibility & Facilities

Convenient parking is available nearby, including disabled spaces.
The clinic is wheelchair and pram accessible.
A patient toilet with baby-changing facilities is available for families.

Patient Feedback Form

We value your feedback on your experience with Rotem Medical Family Practice. Please use the form below and help us improve our service. Thank you for taking the time to provide your input. The feedback form is not to be used for any type of correspondence. If your query is a clinical matter, please call the practice and speak to one of our reception team.